Help Centre
fp999 Frequently Asked Questions
Games, deposits and withdrawals, account verification, and technical issues — find answers to all your questions about fp999 in one place.
Welcome to fp999. This FAQ page is made for players in Bangladesh — it covers the basics of casino and table games, deposit methods, the account verification process, device and connection issues, and withdrawal rules. Every answer is written in plain language so you can find solutions quickly. If your question is not here, contact us via 24/7 live chat or email.
Casino & Table Games
Teen Patti is a popular three-card game where each player receives three cards and the best hand wins. You can play against the dealer or against other players. The rules are straightforward, so new players can pick it up quickly. At fp999, you can join a live Teen Patti table at any time in Bangladesh time.
Andar Bahar is essentially a simple luck-based card game — the dealer reveals a card and you bet on whether a card of the same value will appear on the Andar (left) side or the Bahar (right) side. Because decisions are made quickly, it is a favourite among many players. You can play Andar Bahar with a live dealer at fp999; ask in live chat for details about table bet limits.
fp999 table games offer a range of betting options — there are tables for players with smaller budgets as well as those who prefer higher stakes. The minimum and maximum bet limits for each specific table are shown next to that table in the game lobby. Check that information before choosing a table.
Roulette uses a spinning wheel and a ball; the outcome depends on which number or colour the ball lands on. You can bet in various ways — red or black, odd or even, or a specific number. Betting on a single number offers a higher payout but lower probability; betting on a colour offers higher probability but a lower payout. Both European and live dealer Roulette are available at fp999.
Baccarat has three main betting options: Player, Banker, or Tie. Betting on the Banker gives a slightly higher probability of winning, though the casino takes a small commission. The Tie bet pays more but has a much lower probability. The key point is to set a budget before playing and stay within your limits. fp999 offers live Baccarat tables where you play with a real dealer.
Deposits
The minimum deposit amount at fp999 is ৳500 across all methods. Whether you choose bKash, Nagad, Rocket, or bank transfer, each one starts from ৳500. This limit is convenient for both new and experienced players.
After logging in to fp999, go to the cashier or deposit section. Select bKash and you will be given a specific number and reference number. Use "Send Money" in your bKash app to send the exact amount to that number and enter the reference code in the note field. Your account balance is usually updated within a few minutes.
fp999 does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own service charges on the transaction. Check your payment provider's terms or contact them directly to find out the fee amount.
fp999 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit amount is ৳500 for each method.
Yes, Nagad is a directly supported method at fp999. The process is the same as bKash — select Nagad in the cashier, get the deposit details, then send the amount to the specified number from your Nagad app. Make sure to enter the reference number correctly, otherwise verification of your deposit may be delayed.
Account Verification
fp999 may ask you to verify your identity before your first large withdrawal or as part of a security review. This is a normal security measure. Typically, submitting a clear photo of your National ID (NID) or passport is all that is required.
Yes, this is important. The name registered on your fp999 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be put on hold and additional documents may be requested. Enter your name carefully when registering.
Yes, fp999 keeps all submitted documents secure using SSL encryption. This information is used solely for verification purposes and is not sold or shared with third parties. Please read our privacy policy for more details.
If your verification request is rejected, the reason will usually be communicated via email or an account notification. In most cases, this happens because the document photo is blurry, cropped, or expired. Resubmit a clear and complete document. If the issue is not resolved, contact us via 24/7 live chat or at [email protected].
Device & Technical Issues
If the connection is lost, most games automatically resume from where they were — once you reconnect, you will be able to see the result of the previous round. For live games, there is generally no issue if you return before that round ends. In specific situations, contact our support team and they will review the matter.
Yes, fp999 is entirely browser-based — just open fp999.lat in a mobile browser like Chrome or Firefox and all features will be available. There is no need to install a separate app. For quick access, you can add the site to your home screen from the browser.
First, clear your browser's cache and cookies — in Chrome this can be done from Settings > Privacy > Clear browsing data. Then reload the page. If the problem persists even with a good internet connection, try a different browser or update your current one. If the issue continues, let us know via live chat.
fp999 works on all modern devices including Android and iOS smartphones, tablets, and desktop computers. The best experience is on Chrome, Firefox, Safari, and Edge browsers. Some features may not work correctly on older browsers or operating systems, so always keep your browser up to date.
On Android, open fp999.lat in Chrome, tap the menu icon (three dots), and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". A shortcut icon will be created that lets you launch the site directly, just like an app.
Withdrawal Questions
The minimum withdrawal amount at fp999 is ৳1,000. This applies to all withdrawal methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests generally take between 10 and 45 minutes to process.
Yes, but you must meet the wagering requirement before withdrawing bonus winnings. The wagering requirement for fp999's welcome bonus is 15 times the bonus amount — applied to the bonus amount only, not the deposit amount. For example: if you receive a ৳1,500 bonus, you need to place ৳1,500 × 15 = ৳22,500 in bets before the bonus winnings become withdrawable.
"Pending" means your request has been successfully received and is being processed. The funds usually reach your wallet or bank within 10 to 45 minutes. If it takes longer than that or more than 45 minutes have passed, contact us via live chat or at [email protected] with your request number.
No, fp999 only approves withdrawals to a wallet or bank account registered in the player's own name. Sending money to a third-party account is not possible. This rule helps ensure the security of your account and prevents fraud.
The Rocket withdrawal process is the same as other mobile methods — go to withdrawals in the cashier, select Rocket, enter your registered Rocket number, and enter the amount. Make sure the account name and the Rocket account name are the same. Once the request is submitted, the money will usually arrive within 10 to 45 minutes.
Still have questions?
If you did not find the answer to your question in this FAQ, our support team is always ready to help. Contact us in both Bengali and English, 24 hours a day, 7 days a week.
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