Your privacy is our top priority

This privacy policy ("Policy") applies to the fp999 platform and all associated services. By visiting the fp999.lat website, creating an account, or using any service, you are considered to have accepted the terms of this Policy.

fp999 operates a safe and reliable online gaming platform for players in Bangladesh. We believe that proper protection of users' personal information is the core foundation of a fair and trustworthy service. We therefore handle our users' information with the highest level of care and responsibility.

This Policy describes what types of information fp999 collects, why it is collected, how that information is used, which parties it may be shared with, and what measures are in place to protect your information. We encourage you to read this Policy in full.

fp999 may collect the following categories of information as needed to operate its services:

2.1 — Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Current residential address

2.2 — Financial Information

• Mobile number linked to a bKash, Nagad, or Rocket account
• Bank account details for bank transfer transactions
• Transaction history (records of deposits and withdrawals)

2.3 — Technical & Usage Information

• IP address, browser type and version
• Device type and operating system
• Time and date of website access
• Information on which pages were visited and how long was spent on them
• Information collected through cookies and similar tracking technologies

2.4 — Gaming Activity Information

• Gaming history and betting patterns
• Records of bonus and promotion usage
• Account settings and preferences

fp999 collects and uses user information for the following lawful purposes:

3.1 — Service Delivery & Operations

Your information is used to open and manage accounts, process transactions, provide customer support, and ensure the technical functioning of the platform.

3.2 — Identity Verification & Security

Your information is used in the identity verification process to prevent account fraud, money laundering, and other unauthorized activities. This process is also essential for the security of your own account.

3.3 — Ensuring Responsible Gaming

This information is used to monitor gaming behavior in order to identify problematic gaming patterns and to activate responsible gaming tools. Our services are available only to those aged 21 and above.

3.4 — Communication & Support

Your contact information is used to send important account updates, transaction notifications, and to provide customer support. Our 24/7 support team is always ready for your needs.

3.5 — Platform Improvement

Information is used for analytical purposes to improve service quality, develop new features, and enhance the user experience. In this context, data is generally used in aggregated (anonymized) form.

fp999 does not sell your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

4.1 — Service Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, and bank transfers), technology infrastructure providers, and other service providers. These partners operate under a confidentiality agreement and are not permitted to use the information beyond our instructions.

4.2 — Legal Obligations

If a government or legal authority requests information as part of fulfilling a legal obligation, that request may be responded to in accordance with applicable law.

4.3 — Fraud Prevention

Necessary information may be shared with relevant authorities or partner organizations for the prevention and investigation of fraud, scams, or other unlawful activities.

4.4 — Business Transfers

If fp999's business ownership or operations change for any reason, user information may also be transferred in that situation. Users will be notified before any such change.

fp999 has implemented industry-standard security measures to protect your information:

• SSL Encryption: All data connections with the website and app are encrypted using SSL (Secure Socket Layer) technology, making it practically impossible to steal or intercept information.
• Secure Data Storage: Your information is stored on secured servers with controlled unauthorized access.
• Password Protection: Account passwords are stored in hashed form — no fp999 employee can view your original password.
• Access Controls: Only those who need it for their work can view specific user information, and this access is reviewed regularly.
• Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in our systems.

Please keep in mind that 100% security can never be fully guaranteed when transmitting information over the internet. While fp999 makes every effort, users also have a responsibility to keep their account information secure.

The fp999 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following reasons:

6.1 — Essential Cookies

These cookies are essential for the core functioning of the website. They are used to maintain login sessions, verify security, and deliver core services. Without these cookies, the service cannot function properly.

6.2 — Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalized settings, which improves your experience.

6.3 — Analytics Cookies

These cookies help collect statistical data to understand which sections of the website are used most and which aspects of the service need improvement. In this case, data remains completely anonymous.

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the website to stop working properly.

fp999 retains your information only for as long as it is necessary or legally required:

• Account Information: Retained while the account is active and for the period during which legal obligations remain after it is closed.
• Transaction Records: Retained for the period specified under financial regulations.
• Support Information: Retained for a reasonable period for issue resolution and service quality monitoring.
• Analytics Data: Generally converted to anonymized form and retained for long-term service improvement.

After an account is closed, we take steps to delete unnecessary information as quickly as reasonably possible.

You have the following rights regarding your personal information, which fp999 respects:

• Right to Access: You may request to view any personal information we hold about you.
• Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, although it may not be possible to delete all information if legal obligations apply.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured and commonly used format.
• Right to Withdraw Consent: If the processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

The fp999 service is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors (those under 21).

An age verification process is followed at the time of registration. If a person creates an account by providing a false age and this is later detected, the account will be closed immediately and the stored information will be deleted.

If a parent or guardian believes that their minor child has created an account on fp999, please contact our support team.

fp999 may update this privacy policy periodically. Revisions may be made to this policy due to service improvements, new legal requirements, or changes in business operations.

For significant changes, we will notify users via email or a notification on the platform. Continuing to use the service after a change is made will be considered acceptance of the revised policy.

We therefore advise you to visit this page from time to time to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us. fp999's support team is available 24/7 in both Bengali and English.

We are committed to resolving your requests as quickly and completely as possible. fp999 believes that transparency and respect for user information are the foundation of a successful and lasting relationship.